These Terms and Conditions govern your use of our website and services, including the purchase of gym foods, fitness equipment, digital courses, PDFs, and Excel trackers. By accessing or ordering from our site, you agree to these Terms. Please read them carefully.
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1. Acceptance of Terms
When you create an account, place an order, or browse our content, you accept these Terms and any updates. If you do not agree, please do not use the site or make purchases.
2. Eligibility
You must be at least 18 years old or of legal age in your jurisdiction to enter into a binding contract. By using our site, you confirm that you meet this requirement.
3. Account Registration
To place orders or access digital content, you may be required to register and choose a password.
- Keep your login details confidential.
- You are responsible for all activity under your account.
- Notify us immediately if you suspect unauthorized access.
4. Products and Services
We offer:
- Physical products (mass-gain foods, energy bars, dumbbells, resistance bands)
- Digital downloads (PDF meal plans, Excel fitness trackers)
- Online courses (video workouts, coaching modules)
Product descriptions, images, and pricing are subject to change without notice.
5. Ordering and Payment
When you place an order:
- You agree to pay the listed price, shipping fees, and any applicable taxes.
- All payments are processed securely via our payment partners.
- You authorize us to charge your chosen payment method.
If payment fails or is declined, we may cancel your order.
6. Shipping and Delivery
- Processing Time: All orders received Monday through Saturday are processed within 1-2 business days of confirmed payment and order verification.
- Domestic Shipping: We ship within the India via Delhivery, Ecom Express, or India Post with transit times of 4-5 business days after processing.
- International Shipping: We do not ship worldwide currently, We Regret the inconvenience.
- Shipping Rates: Calculated at checkout based on package weight, dimensions, and destination; you will see the exact cost before completing your purchase.
- Free Shipping Promotion: State Delhi domestic orders are eligible for free shipping and other state orders qualify for complimentary standard shipping;
- Tracking and Notifications: Once your order ships, you will receive an email with a tracking number; you can monitor your package in real time.
- Address Accuracy: Please verify your shipping address; we are not liable for delivery failures or delays resulting from incorrect, incomplete, or undeliverable addresses.
- Delays, Exceptions, & Support: Carrier delays, natural disasters, holidays, and force majeure may affect delivery times; for assistance, contact Email:- Contactbsun@yahoo.com or Mobile WhatsApp Chat- +91 9068521984.
7. Returns and Refunds
Satisfaction Guarantee
- We want you to be satisfied with your purchase.
Physical Products
- You may request a return of unopened items within 2 days (48 hours) of delivery for a refund or exchange.
- Items must be unused, in original packaging, and with all tags and accessories intact.
- Attach clear photos of the product in your return request email.
Consumable Products
- You may request a refund or exchange due to quality issues within 2 days (48 hours) of delivery.
- At least 75% of the product must remain (no more than 25% consumed).
- Attach clear photos of the product in your return request email.
Refunds vs. Replacements
- Refunds are available only for consumable products.
- Replacements are available for any product type.
Refund Methods & Validity
- Refunds are issued to the original payment method or, upon request, as store credit.
- Store credit expires 2 years from issuance.
Processing Time
- Once we receive and inspect your return, please allow 5–10 business days for the refund to appear on your statement.
Partial Refunds
- Products returned damaged, worn, or missing components may be subject to a partial refund at our discretion.
Liability Transfer
- If you request a return within 2 days, liability for shipping and handling passes to us.
- Our support team will review your email and attachments to process or cancel your request within 3–4 days.
Digital Products
- All sales of digital products (PDFs, Excel files, courses) are final—no refunds.
Non-Returnable Items
- Digital products and downloads
- Custom or personalized items
- Personal care items (e.g., swimwear, underwear)
How to Submit a Return Request
- Submit via your account portal or email bsunventures@gmail.com.
- Include your order number, reason for return, and photos for verification.
Notifications
- We will email you when we receive your return and again when your refund or replacement is processed.
Exchanges & Size/Color Swaps
- To exchange for a different size or color, indicate your preference in your return request.
- We will ship the replacement upon receipt of your original item.
Price Adjustments
- If the replacement item’s price differs, we will bill or refund the difference accordingly.
To any other enquiry, contact contactbsun@yahoo.com with your order number. We strive to respond to all inquiries within 24 hours on business days.
8. Intellectual Property
All content on this site—text, graphics, logos, digital downloads, and course materials—is owned by or licensed to us.
- You may not reproduce, distribute, or create derivatives without our written permission.
- Purchase of a digital product grants you a single-user license only.
9. User Conduct
When using our site and community features:
- Do not post offensive, defamatory, or infringing content.
- Respect other users and our staff.
- Do not attempt unauthorized access or disrupt site functionality.
We reserve the right to suspend or terminate accounts that violate these rules.
10. Disclaimers
- Educational & Regulatory Disclaimer
- All fitness and nutrition information is provided for educational purposes only.
- These statements have not been evaluated by Food Safety and Standards Authority of India.
- Product Intent
- The consumable food products sold on this site are intended only as nutritional supplements and are not meant to diagnose, treat, cure, or prevent disease.
- Professional Consultation
- Consult a qualified healthcare professional before starting any dietary program, supplement regimen or exercise program.
- Individual Results
- Individual results may vary based on personal health, activity level, and diet.
- We make no guarantees regarding specific outcomes.
- Product Usage & Safety
- Always use responsibly as directed on the label.
- Do not exceed the recommended dosage.
- Expired or damaged products should not be consumed.
- Allergen & Ingredient Notice
- These products may contain allergens such as nuts, dairy, or gluten; please review the ingredient list carefully. Products may contain or be processed in facilities handling nuts, dairy, soy, gluten, and shellfish.
- Review the full ingredient list on the packaging before use if you have allergies or sensitivities.
- Storage Instructions
- Keep out of reach of children.
- Store in a cool, dry place away from direct sunlight.
Products and services are provided “as is” without warranties of any kind.
11. Warranty, Limitation of Liability, and Indemnification
To the fullest extent permitted by law:
- All products and services are provided “as is” and “as available” without any express or implied warranties, including merchantability, fitness for a particular purpose, title, or non-infringement.
- To the fullest extent permitted by applicable law, BSUN Ventures and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages (including lost profits, loss of data, or business interruption) arising out of or in connection with your use of or inability to use our products or services.
- You agree to defend, indemnify, and hold harmless [Your Company Name], its affiliates, and their respective officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:.
- Your breach of these Terms
- Your misuse of our products or services
- Your violation of any applicable law or third-party rights
- Any claim that your use of our products or services infringes any intellectual property or other proprietary rights of any person or entity
12. Privacy
Our Privacy Policy explains how we collect, use, and protect your personal data. By using our site, you also agree to that policy.
13. Changes to Terms
We may update these Terms at any time. When we do:
- We’ll post the revised Terms with a “Last updated” date.
- Continued use after updates means you accept the changes.
Please review this page periodically.
14. Governing Law
These Terms are governed by the laws of India. Any disputes will be resolved in the courts of New Delhi.
15. Contact Us
If you have questions about these Terms:
Email: contactbsun@yahoo.com | Mobile: +91 9068521984
Live Chat: Available 8 AM–7 PM IST
Thank you for choosing us for your fitness journey. We’re committed to delivering quality products and experiences you can trust.